Business Travel Agents Tips: Things to Know About Flight Delay Compensation

You arrive at the airport, your flight is delayed or even cancelled? Flight delay compensation is an important topic travellers should know about, especially when it comes to business travel. Whether it is due to bad weather such as snow, a security alert or a strike, there are many reasons for flight delays and cancellations. But whatever the reason, it means you have to stay involuntarily longer at the airport before you can travel to your destination or back home. Plus, you may be entitled to flight delay compensation or a refund. Here are some important rules helping you to make sure you are not left out of pocket and make the most of the involuntarily gained extra time.

1. Know your rights

From getting refunded for all your food and drink expenses to getting a hotel or some alternative transportation, you should know what you are entitled to. So, if your flight is cancelled or heavily delayed, you’re protected by the Denied Boarding Regulation (EU rule 261/2004 and repealing regulation (EEC) No 295/91). Unless ‘extraordinary circumstances’ apply, you can claim a financial flight delay compensation for cancelled or heavily delayed flights totalling:

€250 (£210) for inter-EU flights of 930 miles or less

€400 (£330) for flights between 930 and 1,860 miles

€600 (£500) for other journeys (long-haul flights)

It applies for EU flights, which includes any flights leaving from or arriving at an EU airport with an EU-based airline. Plus, your compensation may be reduced by 50% depending on flight distance and the ultimate arrival time. This means the reduced compensation applies to short haul flights within two hours, to medium haul flights within three hours and to long haul flights within four hours. But remember, flight delay compensation is only applicable if it is the airline’s fault (i.e. no act of God applies, such as natural catastrophes, incl. earth quakes, volcanoes or bad weather or political unrest). To claim flight delay compensation simply write to your airline stating the flight number, date, length of delay and reason for the claim. Sometimes airlines try offering you vouchers as flight delay compensation, but you don’t have to accept them and can ask for a cash refund instead. If your airline refuses to compensate you, contact the Civil Aviation Authority (CAA) for support and advice. Note, technical faults, unless they result from events which, by their nature or origin, are not part of the normal exercise of the airline, do not count as extraordinary circumstances.

Your right to reimbursement comes into play, if the delay is a minimum of five hours. You should get a reimbursement within seven days, for the cost of the flight ticket, the part of the trip not travelled and the parts already travelled, provided they are then useless. Where applicable, you may be even entitled to the earliest possible return flight to your departure destination or rerouting along with a refund.

During the travel disruption you should receive assistance from your airline, including food, drinks, two free telephone calls, faxes or emails, as well as accommodation and transport transfers to and from the hotel – where applicable. This is regardless of the reason for the delay/cancellation.

2. Networking

It’s always good to make friends, so why not use the downtime for extending your network. Try to see the positive of dealing with flight delays. Seen from a practical level, you may be able to share costs, e.g. for a taxi into town. Also being friendly towards the airport staff may prove helpful. Especially in these kinds of situations they encounter a lot of stressed and unfriendly customers, although the delay/cancellation is none of their personal fault. If you are friendly they are much more likely to help you, maybe even give you some extra advice.

3. Gate-crash the airport lounges

Those of you flying Business Class or being members of corporate airline loyalty or frequent flyer schemes will already be in the VIP lounge enjoying a nice drink and peanuts. It’s a far quieter and relaxed environment. This may be the best option when having to wait for a delayed flight. But if you are neither flying business class, nor a member of a loyalty scheme, be advised that in some cases these lounges are not exclusive and you may be able to access them for a fee of around £20. This could be much cheaper than getting your food and drink from an airport bar.

Furthermore, desk agents in these lounges are often authorised to make fast, last-minute reservations’ changes and there are usually far fewer people ahead of you in the queue. At least you can enjoy the Wi-Fi and free snacks (or booze!) while you have to wait. In the case of a flight cancellation or major delay, and you are at the airport immediately contact the airline you are travelling with. To change the ticket and get advice on the available options, it is best to go to your airline’s ticket desk, as soon as possible. Your business travel management company should continually provide pro-active telephone support throughout, as Flightline Travel does.

What are your top tips for dealing with flight delays and cancellations?

© Copyright Flightline Travel Management Ltd. All rights reserved. All amounts and prices stated are correct at time of publication.

Flightline Travel Management – Pro-active business travel support services for corporate travellers

Benefits of Last Minute Flight Ticket Booking for Business and Corporate Travelers

Traveling on a business class flight ticket can be both overwhelming and fun. However, if you get the same business class ticket at an affordable price, then travelling becomes all the more exciting. Your purpose of travelling could vary from business meeting to fun-filled adventure trip to vacation or holiday with friends or sudden unforeseen circumstances. With last minute ticket option being offered by almost every other airlines service, booking a business class ticket isn’t difficult anymore. Today, you can find countless domestic and international flight options for travelling in and around a country as and when desired. Here, find out more about last minute business class flight deals and options.

Booking business class flight tickets is very convenient these days. Given that all the major airlines services and flight ticket offering companies have their own websites today, one can book flight tickets in just a couple of steps and clicks. One of the biggest reasons why people choose business class ticket over economy class flight ticket is that they get numerous luxuries in the form of food, wine and entertainment throughout their journey. Right from watching your favorite television shows to the latest movies, you get every opportunity to entertain yourself during your flight journey. Yet another advantage of travelling with a business class flight ticket is that you get cushioned seats and delicious cuisine to make you feel comfortable. Many international airlines service providers also offer seats that are easily adjustable and can be used for lying down. The airlines services across the globe moreover, offer last minute air tickets for business class passengers, thereby providing them with the flexibility of booking flight tickets as per their convenience, budget and time.

If you are looking to save, some time and money then scan the websites of different airlines services and book last minute air tickets to your choice of destination. In fact, cheap business class tickets are ideal for companies that look at various cost-cutting options to minimize their expenses. It is a myth that only advance bookings can be economical!

In view of uncertain economic conditions, rising shipping costs, expensive supplies, rising equipment and machinery prices and rising employee related costs, companies have no other option but to reduce their expenditure. Given that employees, board members and other staff members of large and small companies travel to international locations for official meetings and business purposes, booking flight tickets at reasonable rates can certainly help them save a huge amount of their money. Businesses can use this money for further expansion and achieving their targets easily. With nearly all the leading airlines services offering last minute air tickets options, booking tickets at a very short notice has become both effortless. In fact, last minute flight ticket is an excellent option for business and corporate travelers who are looking to network with their prospective and existing clients at various international locations.

Travelers can check the websites and book tickets to numerous domestic and international locations and get special and discounted flight tickets in no time. So, if you are in a hurry for hassle-free business trip, then book last minute business class ticket to your preferred destination right away!

Where to Find Airline Deals on Business Class Seats

Air travel can be costly and, of course, tiring. Flying business class, however, offers the opportunity to make the most of the journey-a great way to travel and to reach the destination invigorated and stress-free. Business class flights are pampered with top-notch lounges, multi-course meals, Internet accessibility, private screens and entertainment systems. Getting expert advice and travel tips can therefore worth the effort in finding airline deals to make flying experience the best it can be. Flying in business or first class, especially, at a price of an airline deal on a business class seat is very well the Holy Grail of air travel. And there are ways to work the upgrades deals on business class seats.

Airlines’ Own Websites

Airlines’ own websites offer great possibilities to find the lowest available fares on business class seats and they may show many fare options. One of the advantages of finding an airline deal on a business class seat on the airlines sites is that the sale s established directly with the airline. It becomes swell more so when flights are cancelled for it will be easier to negotiate an alternative with an airline agent when ticket is purchased directly with them.

Frequent Flyer Miles Program

The frequent flyer miles program with an “elite” status member offers a better chance with more options and better odds at getting that upgrade for a deal on a business class seat. Using frequent flyer miles for an upgrade to a business class seat offers better value for the miles used compared to using miles to purchase a coach award ticket. Upgrade inventory, though, can be limited. It is best to book as far in advance as possible and be flexible about mid-week travel, if possible. Further, upgrades can be doable days and hours before departure-by being on the waiting list.

Travel Agents

The professionals in air travel are the travel agents with the relevant experience about the nuances of air travel. A good and reputable travel agent may well worth the help to find airline deals on business class seats, especially for foreign travel with complex itineraries. Helpful agents do all the work and help eliminate the stress and inconvenience of plodding through endless discount-air fare websites. Also travel agents often have access to special consolidated fares that are not offered directly by the airlines. And knowing all the conditions and restrictions associated with a consolidated fare ticket is key to getting that good value.

Airline-Independent Sites

Airline-independent sites are a good resource for surveying all the airline offerings at once. Among the most popular airline-independent sites where to find deals on business class seats include sites such as:

  • Expedia: one of the world’s leading online travel companies using leading technology-websites, mobile apps and Facebook page to discover destination ideas, get information about flights, hotels, care rentals, cruises, and more. Expedia also offers member rewards program with hotel price guarantees, earning points booking for others, and VIP access hotel room benefits.
  • Orbitz for Business: offers a full service and fully integrated approach to travel and expense management by combining leading technology with expert support to achieve savings in travel expense needed.
  • Travelocity: offers the most comprehensive guarantee in the travel industry. The Travelocity Guarantee is key in Travelocity’s business model, guaranteeing the best prices in air travel-that matches lower prices online or will refund the difference if a lower price is found elsewhere.
  • Kayak: a tech company co-founded by Expedia, Travelocity, and Orbitz, with a different approach in air travel and focus on making airline travel better. At Kayak.Com website and Kayak mobile apps on any SmartPhone or tablet, one can compare hundreds of travel sites in one comprehensive, fast and intuitive display and choose where to book.
  • Cook Travel: offers negotiated first class airline tickets and exclusive business class airfare discounts. Cook Travel offers airfare savings of 10 to 60 percent off, as well as 2 for 1 airfare discounts worth pursuing.
  • WholesaleFlights: a boutique travel agency specializing in discount business and first class flights. WholeSale.Com offers customer service with the personal touch of a friendly travel concierge helping with the research and providing several discount flight options in both business and first class.
  • OneTravel: offers a wide selection of business and first class flights with a low fare promise subject to terms and conditions, good for website bookings only.
  • CheapOair: also offers opportunities to explore cheap business class flight deals.

Other Ideas

Taking advantage of what is known as fare buckets is also a great way to gain savings in air travel. The further in advance a ticket is purchased the more fare options there are. On some flights there may be over a dozen different fares for coach, business or first class seats. However, it is often the case, that the cheaper the fare, the more restrictions and conditions there are attached to that bucket. And the few ways to find a cheaper fare bucket seat may be to change the time of departure or leaving a day earlier or later.

Further, there is also the website, ExpertFlyer.Com, an airline-independent website that does not sell tickets; rather, the site lists all the fares and rules for all flights. ExpertFlyer.Com is designed to meet needs of the frequent flyer, the airline mileage program “elite-tier” passengers, professional travel managers, and the occasional air traveler looking for the best values. ExpertFlyer.Com is a 24/7 real-time powerful air travel information service and offers information on seat maps on specific flights that show which flights are occupied or not.

Generally, the cost and rigors of air travel can be daunting. Ways these rigors can be minimized is to travel smart. Other useful resources worth taking a look at when making travel plans are websites such as SeatGuru and SeatExpert-sites with proven technology that offer designs of the cabins and graphical layouts of seats and the pros and cons for the various seats on the planes.